Website Support That Actually Answers, Instead of Disappearing
Most developers get paid, hand over the site, and vanish. I don't. Your business needs its technology working tomorrow, not just today. Real support: you write to me and I answer, not a ticket. Based in Chile, working on US time zones.
How many times were you left hanging when something broke?
Support is the most important service nobody signs up for until they need it. When your online store stops taking payments on a Friday afternoon, the developer who disappeared isn't coming back. I will.
A real answer, not in 2 weeks
You're not one more ticket in an endless queue. When you have a problem, I know about it and I handle it myself. I reply on business days, usually the same day or the next. No bots, no canned auto-replies.
Security updates included
Vulnerabilities don't wait. I keep an eye on your platform's security status and apply patches when they're needed, without you having to ask.
Preventive maintenance, not reactive
I don't wait for something to break before acting. Regular performance reviews, cleanup of stale data, ongoing optimization and backups that are actually verified.
Plain-English support (Spanish too)
No unnecessary jargon, no making you feel like you don't get it. I explain exactly what happened, why, and how it was fixed. Your business deserves to understand its own technology.
Full support, not half of it
- 24/7 uptime monitoring
- Security and dependency updates
- Regular, verified backups
- Monthly performance review
- Support by email and messaging
- Direct access to the developer on business days
- Monthly report on your platform's health
- Scaling when your traffic grows
Things that waste your time (and your money)
- ✕Replies in 2 weeks (or never)
- ✕Support bots that don't solve anything
- ✕Plans with hours that expire if you don't use them
- ✕Charges for every email or small question
Clear pricing, no surprises
Basic monthly support
From $400/month
Fixes, updates and direct support
Priority support
$700–$1,200/month
Higher change volume, active monitoring and monthly advisory
What everyone asks before signing up
How much does monthly support cost?
Support plans start at $400/month. The price depends on how complex your site is, how often you need changes, and the level of monitoring you want. For larger projects or a higher volume of monthly changes, plans go up to $1,200/month. We figure out which level fits your operation during the Discovery session.
How fast do you respond when something breaks?
I reply on business days, usually the same day or the next, and I handle it personally. Critical issues (site down, data loss) come first, ahead of any other pending change.
Does it work for any website?
Support is optimized for sites built by AJRD. For sites built elsewhere, I do a free technical assessment first to confirm I can support it to the same standard. If your site was built by someone else or with a different tool, I'll still evaluate it: in many cases the best path is a gradual rebuild, and I walk you through that whole process.
What's included in the monthly plan?
Bug fixes, content updates, performance optimizations, uptime monitoring, monthly backups and technical advice over messaging. Major design changes or new features are quoted separately.
Can I cancel anytime?
Yes. There's no minimum contract. You can cancel with 15 days' notice before the next billing cycle. The goal is that you stay because the service is worth it, not because you're locked in.
Your technology should just work, without you chasing anyone
Let's talk about where your platform stands today and how we make sure it keeps running well.
I Want Real Website SupportI reply personally · No strings attached